Edviro Academy

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you”, “User”) and Excellor Academy Ltd, trading as Edviro Academy (“we”, “us”, “our”). By accessing or using our website, Thinkific platform, digital content, live lessons, or any associated services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.

1. About Us

Edviro Academy provides live online lessons, recorded content, practice materials, exams, and related educational services for GCSE & A level students. You can contact us at [email protected] or via our website www.edviroacademy.co.uk.

2. Eligibility

You must be 18 years old to agree to these Terms. If you are under 18 years old, your parent or guardian must complete the sign-up process and accept these Terms on your behalf.

3. Agreement to Terms

By clicking “I accept,” by registering, by purchasing a subscription, by accessing any lesson or any part of our content, or by using our platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms. Your use of the platform constitutes acceptance of these Terms.

4. Subscription Payments

When you subscribe to Edviro Academy, you will be charged at the point of setting up your subscription. We charge you when you set up your subscription to our services. Thereafter, we take payment at the intervals agreed with you during the sign-up process, which will either be monthly, annually or in other agreed instalments.

Monthly subscriptions operate under an automatic recurring payment system, also known as a Continuous Payment Authority (CPA). By entering your card details at checkout, you authorise Edviro Academy to take recurring payments from the same card until you cancel the subscription.

If VAT rates change during the course of your subscription, we will adjust the VAT amount accordingly, unless you have already paid in full before the change takes effect.

5. Your Responsibility to Provide Required Information and Engage in Preparatory Work

Edviro Academy lessons, courses, and support may require students to complete tasks such as homework, revision, or preparatory activities assigned by our tutors. We charge you if you don't give us information we need or do preparatory work as agreed with us. We will charge you for your subscription even if you do not do the agreed work, such as any homework assigned by one of our tutors.

Failure to complete homework or to use the platform does not entitle you to a refund.

6. Access to Content and Usage Restrictions

You are granted a personal, non-transferable licence to access Edviro’s digital content while your subscription remains active. All videos, worksheets, quizzes, lesson recordings, animations, written notes, website code, and all platform content are protected by copyright and remain the exclusive property of Edviro Academy or its licensors.

You must not download, screen record, copy, distribute, mirror, publicly display, reverse engineer, decompile, or attempt to extract any part of the content. Sharing login details is strictly prohibited. We monitor IP addresses, device usage, account activity, attendance logs, and access patterns to detect unauthorised sharing. Breach of these restrictions may result in suspension or termination without refund.

7. Delivery of Services

Live lessons will take place at the times published in the timetable. Recordings and digital materials will remain available as long as your subscription remains active. Access automatically ends when your subscription expires or is cancelled.

8. Delays Outside Our Control

If the delivery of our content or services is delayed due to events outside our control, we will notify you as soon as reasonably possible and take steps to minimise the delay. As long as we do this, we are not responsible for delays caused by events that we cannot control.

9. Legal Right to Cancel (14-Day Cooling-Off Period)

If you are based in the UK or EU, you may have a legal right to change your mind about your subscription within 14 days of purchase. This right applies only if you have not accessed any digital content, live classes, recordings, worksheets, or streamed materials.

The cancellation deadline is:

• 14 days after the day you set up your subscription, if the course includes live classes;
• 14 days after the start date, if the subscription was set up in advance;
• 14 days after the subscription date, if the course is pre-recorded and no content was accessed, downloaded or streamed.

All monthly payments comes with cancel anytime policy, however you will need to let us know in advance to cancel this payment. 

To exercise this right, you must notify us at [email protected] or via WhatsApp using the contact details on our website.

If you qualify for a refund, we will refund you within 14 days and using the same method of payment. We do not charge a fee for processing refunds.

10. Refund Conditions After the 14-Day Period

Refunds are not provided once digital content has been accessed. This includes live lessons, recordings, quizzes, worksheets, or any form of digital educational material.

For annual or one-time payments, partial refunds may be considered only at our discretion and only if minimal content has been accessed.

For instalment plans, refunds are not available once content has been accessed. Instalment plans are treated as a single discounted contract split across multiple payments. Instalment plans comes with cancel anytime policy.

11. Instalment Plans (Discounted Contracts)

Some Edviro courses offer discounted instalment options. These plans reduce the total cost, and therefore operate differently from monthly subscriptions.

For example:
Monthly subscription for Maths, English & Sciences: £220/month for 10 months (total £2,200).
Instalment plan: 4 monthly instalments of £400 (total £1,600).
This provides a discount of £600.

Instalment plans are non-refundable once any part of the content or lessons has been accessed. If you cancel within the first month, the difference between the instalment amount and the standard monthly rate is not refunded. Instead, access continues until the prepaid period has been fulfilled.

12. Summary of Your Key Legal Rights

The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If our digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

The Consumer Rights Act 2015 also says you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it. If a price hasn't been agreed upfront, what you're asked to pay must be reasonable. If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

If you believe something is wrong with our content or service, contact us immediately via the methods listed on our website.

13. Changes to Our Content, Services, or Terms

We can change our content and services and these terms.
We may update content to reflect syllabus changes, exam board updates, curriculum requirements, legal obligations, or to improve performance, security, or technical stability. We may also change these Terms from time to time. If changes are significant, you will be notified in advance. Continued use of the platform represents acceptance of the updated Terms.

14. Suspension of Services

We may suspend access to the platform in order to make technical updates, resolve security issues, or comply with legal obligations. Except in emergencies, we will inform you in advance. If suspension lasts longer than seven days, your subscription will be adjusted so that you do not pay for periods during which the service was unavailable. If we suspend services for longer than seven days, you may contact us to cancel your subscription and receive a refund for the period paid but not received.

15. Withdrawal of Services

We may withdraw our content and services entirely. If we do, we will give at least 14 days' notice and refund any sums paid in advance for periods beyond the withdrawal date.

16. Termination

We may terminate your subscription if you fail to make payment within three days of a reminder, if you breach these Terms, or if you misuse the platform (including sharing login details or copying content). Termination results in immediate loss of access and does not entitle you to a refund unless legally required.

You may end your subscription at any time by contacting us before your next billing date. Ending your subscription stops future payments but does not entitle you to refunds for unused access unless within the legal cooling-off period.

17. Liability

We are responsible for losses caused by our breach of these Terms unless the loss was unforeseeable, caused by events outside our control, or avoidable by following our instructions. We do not accept liability for business or commercial losses, as our services are for personal use only.

Nothing in these Terms limits our liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

18. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. You may bring legal proceedings in England and Wales, or if you live in Scotland or Northern Ireland, you may bring proceedings in those jurisdictions.

19. Other Important Terms

We may transfer our rights and obligations under these Terms to another organisation. You may not transfer your rights without our written consent. If a court finds any part of these Terms invalid, the rest will remain in effect. Our failure to enforce any part of these Terms does not waive our right to enforce them later.